Help & support
How can we help?
Search common topics, browse FAQs, or get in touch — we're here to make every delivery simple.
Most people are here to track a parcel:
FAQ
Frequently asked questions
Where do I find my tracking number?
It's on your postage receipt, in your shipping confirmation email, or on the label of your parcel. Tracking numbers are usually 10–14 characters, often starting with two digits and letters such as 'AU'.
My parcel hasn't arrived — what should I do?
First, check the tracking timeline for the latest status and estimated delivery. If it's past the estimate, wait one more business day (deliveries can run slightly behind), then lodge an enquiry from your MyAPS account and we'll investigate.
Can I change where my parcel is delivered?
Yes. If your parcel is still in transit you can redirect it to a Parcel Locker, a post office, or a safe-drop location from the tracking page or your MyAPS account.
How do I know which postage option to choose?
Use the postage calculator — enter the postcodes and weight and we'll show the price and delivery window for each service, and flag the cheapest and fastest options.
Are deliveries really carbon-neutral?
Yes. All domestic parcel deliveries are carbon-neutral at no extra cost, offset through accredited programs, and our fleet is increasingly electric.
What can't I send?
Dangerous goods such as flammable liquids, aerosols, lithium batteries (loose) and certain restricted items can't be sent, or have special conditions. Check the sending guidelines before you pack.
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